Effective Date: [01 Jul 2025]
By accessing our website or engaging our services, you agree to these Terms and Conditions in full. If you disagree, cease use or engagement immediately.
Company: Remedy Floor Pty Ltd, Melbourne.
Client: The individual or entity requesting services.
Services: All work provided by the Company, including consultation, supply, installation, finishing, maintenance, and warranty obligations.
Clients must be at least 18 years old and legally capable of forming contracts under Victorian law.
4.1 Services are provided in Melbourne metropolitan area and specified suburbs only.
4.2 Any additional travel or staging may incur extra charges payable by the Client.
5.1 All quotes are valid for 30 days and subject to change due to cost fluctuations.
5.2 A 50% deposit is required upon order confirmation; the balance is due upon job completion, unless otherwise agreed in writing.
5.3 Late payments incur a 5% monthly fee on outstanding amounts. Company reserves right to suspend or terminate work for non-payment.
5.4 Prices exclude GST and any applicable government charges unless stated otherwise.
6.1 Client must ensure safe, unobstructed, and lawful access to the work site.
6.2 Client is responsible for disclosing any important site details, including moisture issues, contamination, or defective substrates.
6.3 Failure to comply may result in additional charges or delays, for which the Client is liable.
7.1 The Company sets dates for installation based on its schedule; dates subject to change with prior notice.
7.2 Clean-up after installation includes removal of debris only. Additional services may incur extra fees.
8.1 The Company warrants its workmanship for 12 months from completion, subject to normal wear and proper maintenance.
8.2 The Client must notify any defect in writing within 14 days of discovery and allow inspection or remediation.
8.3 Warranty excludes defects from misuse, alterations, acts of God, non-approved chemicals, improper cleaning, or failure to follow aftercare instructions.
8.4 The Company’s liability is strictly limited to re‑performance of services or refund of fees paid for defective work.
9.1 All designs, documentation, reports, and images created by the Company remain the Company’s property.
9.2 Client may apply them only for the intended service; further use or reproduction requires written permission.
Client and Company agree to keep all mutually disclosed business information confidential and not share it with third parties without prior written consent, except as required by law.
Client personal data is handled in accordance with the Company’s Privacy Policy, compliant with Australian Privacy Principles.
12.1 Client may cancel up to 7 business days before commencement with full refund of deposit minus administrative costs.
12.2 Cancellations within 7 days may incur up to 50% charge of quoted service.
12.3 Once work commences, no refund is available for deposits or progress payments.
Company may suspend or terminate services with immediate effect for Client breach of payment terms or obligations. Unpaid fees remain due.
Company is not liable for delays or failures caused by events beyond its control, including natural disasters, supply chain issues, industrial disputes, or Covid‑19 restrictions.
Company may revise Terms by posting an updated version on its website. Continued use constitutes acceptance of new Terms.
These Terms are governed by the laws of Victoria, Australia. Disputes will be resolved by courts having jurisdiction in Melbourne.
