Effective Date: [01 Jul 2025]
Remedy Floor Pty Ltd, respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, store, and disclose information when you use our website or services.
This policy applies to all personal data collected:
Via our website (including cookies and tracking technology)
Through phone, email, or in-person consultations
During the provision of epoxy flooring services
3.1 Personal Information
Name, email, phone number, address
Project details and requirements
Payment and billing information when applicable
(Collected to provide quotes and services)
3.2 Usage Data
IP address, browser type, access times, pages viewed
Device type and operating system
(Collected automatically via cookies and logs)
3.3 Cookies & Tracking
We use cookies, beacons, tags to enhance user experience, analyze traffic, and remember preferences.
You can disable cookies, but some features may be unavailable.
To respond to inquiries, provide quotes, and schedule services
To process transactions and billing
To improve website functionality and user experience
To send updates, marketing content, and feedback requests (with consent)
Shared with employees, contractors, or affiliates who need data to deliver services
May disclose to authorities upon legal request
In a merger or business sale, user data may be transferred as part of assets
We implement technical and organizational measures to protect your data from misuse, loss, or unauthorized access. Only authorized individuals with need-to-know access your personal data.
We retain personal data as long as necessary to fulfill the purpose of collection and comply with legal obligations. Usage and analytics data may be stored longer for statistical analysis.
Under Australian Privacy Principles, you have the right to:
Access the data we hold about you
Correct inaccurate or incomplete data
Request deletion of personal data (if not legally required for other purposes)
Withdraw consent from direct marketing communications
To make a request, contact our privacy team at the details below.
Our website may link to external sites (e.g., social media). We are not responsible for their privacy practices.
We may update this Privacy Policy periodically. Significant changes will be highlighted or emailed to known users. Continued use indicates agreement to updates.
If you have questions or wish to exercise your rights, contact us at:
Remedy Floor Pty Ltd
Address: 143 Bell Street, Ivanhoe, VIC 3079
Email: info@remedyfloor.com.au
Phone: +61 3 9191 7550
